Complaints
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Complainant
Complainant can lodge their compliant through email or via written application along with mandatory information available in form before lodging compliant. Form can be easily downloaded and available at our website.
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Acknowledge the compliant
Upon receiving the compliant Respond promptly and empathetically to the customer's concerns acknowledge receipt of a complaint within 2 business days of being contacted. Upon receiving an email or written application, we will acknowledge your matter via email in writing within 2 business days.
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Investigate
Details of the issue shall be investigated in a timely manner.
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Solution
Once the issue has been identified, Share registrar officer shall provide a clear solution that addresses the customer's concerns. If possible, offer options for resolution and seek the customer's feedback on the proposed solution.
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Respond to Client
Share Registrar Officer shall provide a summary of findings and actions within the timelines promised to the client.
If this cannot be done within the timelines promised, Concern Share Registrar Officer will contact the client to advise more time is required for redressal of complaint.
It is mandatory to respond each concern and response shall be deliver in a period of seven working days.
If the action and response is not satisfactory to the concern, it shall be move to next level of management.
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Follow up
All the complaints shall be follow up to confirm either the client satisfied with the response and action given.
Securities holder Complaint, Handler
Muhammad Suleman
Manager Share Registrar
Contact # +92-21-32419770 EXT: 110 & 106, Direct No. +92-21-32430485
